* Shipping is free for orders equal to or over €70 within the Peninsula and Portugal. For orders below this amount, shipping costs are calculated automatically based on weight before payment is made. * Shipping to the Balearic Islands is free for orders equal to or over €90. Orders are shipped via courier service. The usual delivery time is between 2 and 3 days from the completion of the order. The maximum delivery time is 7 days. Once the purchase is completed, the Customer will receive an email with the necessary information to track the shipment through the courier company’s website. The indicated shipping costs do not include import duties or local customs taxes in countries where applicable. These must be paid at destination by the recipient of the goods. Please see further details in the Shipping Conditions section defined in the «Terms and Conditions of Use«.

All products purchased on the website www.kilotela.com may be returned and refunded, provided that the Customer communicates their intention to return the purchased item(s) within a maximum period of 7 business days from the delivery date and that the item is in the same condition as it was delivered. Return shipping costs are borne by the Customer, except in cases where the purchase shows manufacturing defects or damage caused during transport. In the case of a damaged product, you must contact our customer service within 24 hours of receipt. For detailed information, please refer to the Return Procedure section defined in the «Terms and Conditions of Use«.